LELO LP Privacy Policy

Effective Date: December 9, 2025

LELO LP is committed to protecting your privacy. This Privacy Policy describes how LELO LP collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

1. Information We Collect

We collect various types of information to process your orders, provide customer service, and improve our services.

1.1. Information You Provide Directly

When you purchase a product or contact us, you provide information such as:

• Identity and Contact Data: Name, email address, shipping address, billing address, and phone number.

• Financial Data: Details related to your payment method (though payment processing is handled by third-party processors, we receive confirmation of payment).

• Transactional Data: Details about products or services you have purchased from us, including order history.

1.2. Information We Collect Automatically

When you access our website, we automatically collect:

• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, operating system, and platform.

• Usage Data: Information about how you use our website, products, and services, including browsing patterns and pages viewed.

2. How We Use Your Information

We use the information we collect for the following primary purposes:

• Order Fulfillment: To process and fulfill your orders, including sending notifications regarding product shipment and delivery.

• Customer Support: To respond to your inquiries, including questions about returns, exchanges, or product defects, as outlined in our Terms & Conditions.

• Communication: To send you service announcements, administrative messages, and, if you opt-in, marketing communications.

• Security: To protect against fraud, misuse of our platform, and to ensure the security of your account and transactions.

• Service Improvement: To analyze usage trends, measure the effectiveness of our campaigns, and improve our website and product offerings.

3. Sharing Your Personal Information

We do not sell your personal information. We only share your data with trusted third parties necessary for our operations:

• Service Providers: We share necessary information with third-party vendors who perform services on our behalf, such as payment processors, shipping carriers (for delivery purposes), and IT support providers.

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data we hold.

• Correction: The right to request that we correct any information you believe is inaccurate or incomplete.

• Deletion: The right to request that we erase your personal data under certain conditions.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

7. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to exercise any of your rights, please contact us by email or post at the details below:

Email: support@lelo.com

Phone: +91 11 6929 0511

Address: Om Chambers, 648/A, 4th Floor, Binna Mangala 1st Stage, Indiranagar, Bangalore, Karnataka Pincode: 560038